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About GISBeX | |
GISBeX F.A.Q Page |
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What different types of stocks and bonds can I buy and sell through GISBeX? GO
What different types of orders do you accept when placing a trade? GO
Is there a minimum amount required to open an account? GO
As a client, can I DTC stock to my GISBeX member site client account?
How do I send physical stock certificates in, for proper credit to my account?
GO
Who holds the cash and securities in my account? GO
Can I take delivery of my securities? GO
Do you have any additional charges like inactivity fees, wiring fees, or postage and handling fees? GO
How do I log out securely? GO
When will I be able to trade? GO
How will I be able to trade?
Will I be able to trade over the phone and via the web? GO
What about margin trading? GO
How quickly will I get a confirmation?
Will I be notified via e-mail? GO
What kind of customer support can I expect? GO
How do I withdraw money from my account? GO
How are my transactions secured on GISBeX member firm sites?
Why use Server Certificates?
What does a Web Server SSL Certificate do? GO
I am logged into my account and when I go to my Account Activity screen the information has not changed since the last time I visited. Have you updated your Account Activity screen lately? GO
What are some other indications that I need to clear my browser's cache? GO
How do I clear my browser's cache? GO
All of the orders in my account are shown as "pending" even though I selected the refresh button. GO
How do I open an account? GO
How do I deposit cash into my account? GO
How can I track a trade that I have just placed? GO
Why do I keep getting a "Java Script" error message as I navigate through
the site?
How do I enable Java and JavaScript? GO
I am trying to log onto my account, but I keep getting the error message "Page cannot be displayed." GO
What is a cookie? GO
How do I establish a cookie? GO
When I try to get to the internet site, I keep getting the message "Unable to Locate Server." GO
I am getting logged out while I am trying to login to the internet site. GO
I am typing the address of the internet site, however I am receiving a message that the address does not exist. GO
I received the following error message: "Your browser sent a message this service cannot understand." GO
I am trying to login to the Internet site and I am receiving the message that the "Port was disconnected by remote computer." GO
I am receiving the error message "Error device attached to the system is not functioning." GO
I am receiving the error message "Please call your vendor for immediate assistance." GO
I am receiving the following message: "Document Contains No Data." Are you experiencing problems with the Internet site right now? GO
I am trying to reach the Internet site, but keep getting a message that the "Server is Busy." Is your site down right now? GO
I am attempting (X) and I am receiving a message that "Provider will not allow access to document." GO
I am attempting to go to the web site and keep receiving the following
message:
Netscape (or Internet Explorer) is unable to locate the server: www.xyz.com.
The server does not have a DNS entry. Check the Server name in the Location
(URL) and type again." GO
Every time I go from a Trading screen to the Quotes area, I am immediately
prompted with the following message:
"Warning! You have requested an insecure document that was originally designated
a secure document (the location has been redirected from a secure to an
insecure document). The document and any information you send back could
be observed by a third party while in transit." GO
What is the significance of the key (for Netscape, a lock for Microsoft) in the lower left-hand corner of the screen? GO
How long before I get timed out of my Internet session due to inactivity? GO
Can I access the Internet site using Web TV? GO
I am trying to get to the Internet site and I am receiving the message "Content Advisor Error message. You need to put in a Supervisor's password." GO
Q: What different types of stocks and bonds can I buy and sell through GISBeX?
GISBeX's member sites will accept orders on virtually any stock, bond, or mutual fund traded on any national recognized exchange worldwide that is traded with real time quotes and volume available.
Q: What different types of orders do you accept when placing a trade?
GISBeX's member sites will accept most of the common types of regular broker/dealer orders, Market, Limit, GTC, Stop and Limit orders, and All or None orders.
Q: Is there a minimum amount required to open an account?
To open an account with a GISBeX member firm is free of charge, but each different member site of GISBeX establishes its own policies regarding the minimum required to fund an account prior to trading.
Q: As a client, can I DTC stock to my GISBeX member site
client account?
How do I send Physical stock certificates in for proper credit to my account?
GISBeX accepts both DTC's and physical stock deliveries for credit to client accounts.
Physical certificates should be sent by FedEx to:
GISBeX
Suite 308
200mts este de la
Embajada Americana, Pavas
San Jose, Costa Rica
Please note that the certificate or accompanying stock power in this or another mailing should be SIGNED ONLY. PLEASE DO NOT FILL OUT THE BACK OF THE CERTIFICATE OR STOCK POWER.
We recomend that you use an overnite courier service (such as Federal Express) to insure timely delivery and credit to your account within 72 hours.
GISBeX maintains brokerage accounts throughout the world to make DTC's and other transfers of stock to GISBeX as simple as possible for the customer. Please SEND US a request of current brokerage depositories available.
Q: Who holds the cash and securities in my account?
GISBeX Clearing holds all monies and securities on the behalf of exchange customers, for proper safeguarding.
Q: Can I take delivery of my securities?
Yes, all GISBeX member sites will deliver out physical stock certificates on an account upon request. Please be aware that the cost to get your physical certificates will range from $15-$25 each certificate, and it will take from 3-6 weeks, depending upon the transfer agent involved. GISBeX and its member site members have no control over these charges, and the time it takes to take physical delivery.
Q: Do you have any additional charges like inactivity fees, wiring fees, or postage and handling fees?
GISBeX charges all member firms an $8.00 ticket charge per transaction, plus additional charges of $20-50 an order, depending upon the primary market location of the security. Most GISBeX member sites charge between $8 and $28 per ticket, plus negotiated commissions.
There are no extra fees charged by GISBeX, or its member sites, but customers should expect to pay the usual fees for extra service such as: wire fees, overnight fees, etc.
To log out securely, all you have to do is click on the LOGOUT button on the top of your screen, and then completely close out your browser.
Q: When will I be able to trade?
You will be able to trade as soon as you have funded your account with cash and/or securities adequate enough to cover your trade(s).
Q: How will I be able to trade?
Will I be able to trade over the phone and via the web?
All trading is done via the internet, from the clients trading/order entry page. Verbal and Fax orders can be accepted at the discretion of the GISBeX board of governors.
GISBeX member sites do not currently accept margin accounts.
Q: How quickly will I get a confirmation?
Will I be notified via e-mail?
Once an execution of a customer order takes place, the customer is notified immediately through an internal customer confirmation system at the member site.
GISBeX member sites do not send out regular written or e-mail confirmations except on special request.
Q: What kind of support can I expect?
GISBeX maintains an experienced staff of industry professionals virtually 24 hours a day, to help member firms and their customers achieve their business goals.
Q: How do I withdraw money from my account?
Credit balances are most commonly paid out to GISBeX member customers via Wire Transfer, Bank Check, Western Union and E-Check. Contact your member site representative for additional alternatives on payment methods, if the most common methods do not suit your needs.
Q: How are my transactions secured on GISBeX member firm
sites?
Why use Server Certificates?
What does a Web Server SSL Certificate do?
When you connect to a secure web server such as https://www.moneylinebrokers.com you ask that server to authenticate itself. This authentication is a complex process involving public keys, private keys and a digital certificate. This digital certificate tells you that an independent third party has verified that the server belongs to the company it claims to belong to. A valid certificate means that you can have confidence that you are sending sensitive personal information to the right place.
Q: I am logged into my account and when I go to my Account Activity screen the information has not changed since the last time I visited. Have you updated your Account Activity lately?
It is possible that you need to clear your "cache", the browser's memory. Every time you go to a new page, the browser will "remember" that page in order to save you time the next time you go to that page. After a while, the browser will become full and start to bring up the page as it was last seen, without showing the changes that have been made.
Q: What are some other indications that I need to clear my browser's cache?
It is a good idea to clear your browser's cache when incorrect date, balance, graph information, history, incomplete pages, or old news are posted.
It should be noted that this is only a small list of reasons to clear your browser's cache. It is not usually discouraged to clear your cache whenever you are having any problems with the site.
Q: How do I clear my browser's cache?
To clear a cached page form your hard drive, follow these steps:
Internet Explorer 3.0
-From the browser's top tool bar, select "View".
-From the selections provided, choose "Options".
-Click on the "Advanced" folder.
-Click on the button labeled "Settings".
-Select "Empty Folder" and then "Yes" when prompted.
-Click "OK" twice.
-Exit the browser completely and go back in.
Internet Explorer 4.0 (5.0)
-From the browser's top tool bar, select "View" (in 5.0, select "Tools").
-From the selections provided, choose "Internet Options".
-Click on the "General" folder.
-Click on the button which is labeled "Delete Files".
-Select "OK" when prompted.
-Exit the browser completely and go back in.
Netscape 3.0
-From the browser's top tool bar, select "Options".
-From the selections provided, choose "Network Preferences".
-Click on the "Cache" folder.
-Click on the button marked "Clear Memory Cache Now" and select "OK".
-Click on the button marked "Clear Disk Cache Now" and select "OK".
-Exit the browser completely and go back in.
Netscape 4.0 and higher
-From the browser's top tool bar, select "Edit".
-From the selections provided, choose "Preferences".
-Click on the "Advanced" folder.
-Click on the "Cache" sub-folder.
-Click on the button marked "Clear Memory Cache Now" and select "OK".
-Click on the button marked "Clear Disk Cache Now" and select "OK".
-Exit the browser completely and go back in.
Q: All of the orders in my account are shown as "pending" even though I selected the refresh button.
If you are using Explorer 3.0, you should know that there is a known fact that the refresh button on this browser does not work as well as it should. Even if you select the button, it may not change the order screen. You should exit this screen and re-enter in order to view the current information.
To open an account, all you have to do is read and agree to the client agreement, and fill out the form. It can take about an hour for your account to be approved and officially opened.
Q: How do I deposit cash into my account?
Go to our Deposit Funds page to view all of your options.
Q: How can I track a trade that I have just placed?
After you have made a request for a trade, you can see your request on the "Pending Trades" page. Once your trade has been executed, you can see that trade on the "Account Activity" page.
Q: Why do I keep getting a "Java Script" error message as I
navigate through the site?
How do I enable Java and JavaScript?
First, you should know that Java is an object-oriented programming language (OOP), designed to create software that will run on a web page.
In order to enable Java and JavaScript, please note the following steps:
Netscape 3.0
-From the browser's top tool bar, select "Options".
-From the selections provided, choose "Network Preferences".
-Click on the "Languages" folder.
-Verify that both option boxes present here have a check mark present. If not, click on the boxes to enable Java and JavaScript.
Netscape 4.0 and higher
-From the browser's top tool bar, select "Edit".
-From the selections provided, choose "Preferences".
-Click on the "Advanced" folder.
-Verify that both option boxes present here have a check mark present. If not, click on the boxes to enable Java and JavaScript.
Internet Explorer 3.0
STEP ONE
-From the browser's top tool bar, select "View".
-From the selections provided, choose "Options".
-Click on the "Advanced" folder.
-Verify that both option boxes present here with references to Java and JavaScript have a check mark present. If not, click on the boxes to enable the JavaScript.
STEP TWO
-From the browser's top tool bar, select "View".
-From the selections provided, choose "Options".
-Click on the "Security" folder.
-Verify that the box labeled "Enable Java Programs" has a check mark present. If not, click on the box to enable the JavaScript.
On some older versions of Microsoft's Internet Explorer, you can enable the JavaScript by completing the following steps:
-From the browser's top tool bar, select "Preferences".
-From the selections provided, choose "Languages".
-Verify that the option boxes present here with references to Java and JavaScript have a check mark present. If not, click on the box to enable the JavaScript.
Internet Explorer 4.0
-From the browser's top tool bar, select "View".
-From the selections provided, choose "Internet Options".
-Click on the "Advanced" folder.
-Click on the "Java" entry.
-Verify that the boxes labeled "Java JIT Compiler enabled" and "Java logging enabled" have a check mark present. If not, click on the box to enable the JavaScript.
Internet Explorer 5.0
-From the browser's top tool bar, select "Tools".
-From the selections provided, choose "Internet Options".
-Click on the "Advanced" folder.
-Under the "Java" entry, verify that the boxes labeled "JIT complier for virtual machine enabled" and "Java logging enabled" have a checkmark present. If not, click on the boxes to enable the JavaScript.
Q: I am trying to log onto my account, but I keep getting the error message "Page cannot be displayed."
GISBeX and its members utilize the highest level of encryption available on the Internet. To ensure account safety and security, you must log onto our site using 128-bit encryption. If your browser is not 128-bit enabled, you will receive an error message and the page will not display properly. In order to log on, you must upgrade your browser to the latest 128-bit encryption version of Internet Explorer or Netscape Navigator.
A "cookie" is a temporary Security ID number assigned by the Internet site to a browser each time a user Logs in (like a visitor's ID badge) that lets him or her move from page to page within password-protected areas of the Internet site. The user may even leave the site and return, without having to Login each time he or she clicks to view a new page. The "cookie" is valid for 30 minutes after Login, and will expire 30 minutes after Login or immediately after a Logout, or the closing of the browser.
Note! You should not deactivate a browser's "cookie." The latest browsers give users the option of disabling the "cookie." Doing so means a visitor's ID badge cannot be implanted on, or read from their browser; and an investor will not be able to move freely from page to page.
The use of "cookies" is intended to safeguard an account's confidentiality and security, and to make site navigation and retrieval of customized information easier, more efficient, and convenient. We will not implant or retrieve information from a browser for any other purpose.
Q: How do I establish a cookie?
Internet Explorer 3.0
Cookies are automatically activated and cannot be deactivated.
Internet Explorer 4.0
-Select View from the top tool bar of your browser.
-Choose Internet Options from the drop-down list.
-Click on the folder labeled "Advanced".
-Go to the section entitled Security, under the Cookies section, and click on the radial button the box labeled Always Accept Cookies.
-Return to the web site and attempt to log in.
Internet Explorer 5.0
-Select Tools from the top tool bar of your browser.
-Choose Internet Options from the drop-down list.
-Click on the folder labeled "Security".
-Click on the "Custom Level" button.
-Under "Cookies" make sure the "Enable" option is marked for "Allow cookies that are stored on your computer" and "Allow per-session cookies (not stored)".
Note! If you are not sure whether or not you have ever accepted the "cookie", please take the following steps to view their cookie file, if one has been established.
-Select "Start" from the computers lower left-hand corner.
-Drag mouse up to "Find".
-Drag mouse over to "Files or Folders".
-In the box labeled "Name," enter "cookies.txt".
-In the box labeled "Look In" enter "C:\" if this is not the default.
-Select "Find Now".
-If you have a cookies.txt file, this search will find it in your hard drive.
-If a file comes up, click on this file. This will list an entry for every "cookie" that you have ever accepted.
Netscape 3.0 versions
Cookies are automatically activated and cannot be deactivated.
Netscape 4.0 and 4.5
-Select "Edit" from the top navigational bar of your browser.
-Choose "Preferences" from the drop-down list.
-Click on the category labeled "Advanced".
-Verify that "Accept all cookies" has been populated with a check mark.
-Click OK and return to the web site.
Q: When I try to get to the internet site, I keep getting the message "Unable to Locate Server."
When you attempt to go to the Internet site, you go through a local Internet Service Provider (ISP). The ISP will then route you to GISBeX's physical servers. Depending on where you are attempting to access GISBeX from, you will have to be "bounced" through different routers before reaching our servers. If you live in a remote area and type in the Internet site address, provided nothing is "down" with your local ISP or with the Internet site, you may bounce through five servers before reaching GISBeX. Although this seems like a long process, in reality, this should occur almost instantaneously. The following questions and answers should assist you in resolving the problem:
Is your local Internet Service Provider having a regional problem? You should contact your ISP. At this stage, a representative from the ISP's technology area will be able to type the Internet site address directly. If he or she is successful, then the problem resides elsewhere. If he or she is unsuccessful, then the problem more than likely is isolated to the ISP itself.
If the ISP is not, in fact, experiencing any problems with their service; it is recommended that you request a trace put on their transaction from your local ISP. The Provider will then watch your transaction come to them and then, in turn, they will route the transaction to be routed to us. They can trace your request being bounced from router to router. It is possible that the third (let's say) router is experiencing problems. It is here that your request is dying; hence, you are never accessing the web site since the request never came through our server.
Q: I am getting logged out while I am trying to login to the internet site.
If our website is not having any problems, the best thing to do is to follow the steps in the previous question. The problem may be with a router or your ISP.
Q: I am typing the address of the internet site, however I am receiving a message that the address does not exist.
The first thing you need to do is verify that you are entering the correct email address. You can probably refer to the last two questions for help with this problem. However, it is possible that one of the routers no longer recognizes the internet address as a valid address. This problem will need to be fixed immediately.
Q: I received the following error message: "Your browser sent a message this service cannot understand."
Please refer to the previous questions for a reference. Unlike the other messages, though, this message may indicate that your request has reached the server, but it was not understood. In this case, you may be accessing via an unsecured browser or whatever request was intended was not routed properly by one of the routers and was incomprehensible when it reached us.
Q: I am trying to login to the Internet site and I am receiving the message that the "Port was disconnected by remote computer."
Please verify that you are attempting to come to our secure Ports (Port 80 or Port 443). If you do not know what Ports you are coming through, contact your Systems Administrator if at work or your Local Provider if you are at home. The most likely cause of this is unauthorized access into firewall.
Q: I am receiving the error message "Error device attached to the system is not functioning."
You are most likely at work and are attempting to access the Internet via a firewall.
Q: I am receiving the error message "Please call your vendor for immediate assistance."
If you are at work, you should call your System's Administrator to verify if external access has been interrupted. If you are at home, a phone call should be made to the Local Provider to verify whether or not the ISP is experiencing any problems locally or with their routers.
Q: I am receiving the following message: "Document Contains No Data." Are you experiencing problems with the Internet site right now?
This is generally a serious problem that needs to be rectified by GISBeX. A representative from this group should be notified immediately. Simply speaking, when this message is received, we have somehow disabled our domain name from being a valid entry. This will need to be re-enabled by GISBeX.
Q: I am trying to reach the Internet site, but keep getting a message that the "Server is Busy." Is your site down right now?
Yes. This indicates that GISBeX is experiencing problems with the servers. Depending on the severity of the problem, this situation can be rectified within minutes or may take several hours to remedy. A representative from GISBeX should be notified immediately of this error.
Q: I am attempting (X) and I am receiving a message that "Provider will not allow access to document."
Either you are running into a problem trying to access via a firewall at work OR are experiencing problems with your local ISP.
Q: I am attempting to go to the web site and keep receiving
the following message:
Netscape (or Internet Explorer) is unable to locate the server: www.xyz.com.
The server does not have a DNS entry. Check the Server name in the Location
(URL) and type again."
The most likely cause for this is that 1) you typed an invalid address or 2) you never made a connection with your local provider. That is, you simply attempted to go to the web site by launching the browser, but never made your connection with the ISP.
Q: Every time I go from a Trading screen to the Quotes area,
I am immediately prompted with the following message:
"Warning! You have requested an insecure document that was originally designated
a secure document (the location has been redirected from a secure to an insecure
document). The document and any information you send back could be observed
by a third party while in transit."
This is not a message from GISBeX, but comes from your browser. This message, depending on your browser's settings, will automatically appear each time you navigate between a secure area of any given site to an unsecured area.
Q: What is the significance of the key (for Netscape, a lock for Microsoft) in the lower left-hand corner of the screen?
If the key (or lock) is broken, this will indicate that the customer is in a non-secure area of our site (or any site on the Internet). In reference to the web site, the key (or lock) will be broken when you are in the following areas: Market Watch, Quotes, Investment Ideas and Customer Service. The key (or lock) will be full when you are in a secure area (Portfolio or Trading).
Note! When a lock is full, that means whatever transaction/information you are requesting is coming to in an encrypted manner. This is to prevent hackers from accessing this vital information.
Q: How long before I get timed out of my Internet session due to inactivity?
30 minutes
Q: Can I access the Internet site using Web TV?
No. As Web TV currently does not allow for secure transactions, we do not support this service. This equally applies to the newer versions of Web TV that have been developed. They still cannot handle secure transactions
Q: I am trying to get to the Internet site and I am receiving the message "Content Advisor Error message. You need to put in a Supervisor's password."
Some smaller businesses restrict Internet Access (much like a firewall) to one individual or a small group of individuals. In order to access the local ISP, it is necessary that you enter an Access ID.